1. Introduction
Welcome to Thayappura Resort ("we", "our", "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.
2. Information We Collect
We collect personal data that you voluntarily provide to us when booking rooms, registering for services, or communicating with us. This includes:
- Personal Identity Information: Full Name, Date of Birth, Gender, National Identifier (e.g. Aadhaar, Passport number).
- Contact Information: Email Address, Phone Number, Residential Address.
- Booking & Transaction Details: Stay Dates, Room Preferences, Room Numbers, Payments Made, Billing details.
- Digital Information: IP Address, Browser type, Cookie preferences, Access logs, and Wi-Fi usage history (when connected to our guest Wi-Fi).
3. How We Use Your Information
We process your personal data for the following purposes:
- To process and manage your room bookings, check-ins, and check-outs.
- To issue official booking invoices, receipts, and cancellation notices.
- To provision and secure high-speed Wi-Fi access during your stay.
- To communicate transactional updates, booking confirmations, and feedback requests.
- To comply with legal, regulatory, and local governmental requirements (e.g., guest registration registers).
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission of data over the internet or mobile networks is completely secure.
5. Your Rights (GDPR & Data Protection)
Depending on your jurisdiction, you have certain rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete personal data.
- Deletion ("Right to be Forgotten"): You can request that we delete your personal data, subject to legal retention obligations.
- Withdraw Consent: You can withdraw your consent to data processing (e.g. cookies, marketing) at any time.
To exercise these rights, please contact us at privacy@thayappura.live.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or governmental reporting requirements.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@thayappura.live
- Phone: +91 9744880011
- Address: Thayappura Resort, Near Parassinikadavu Muthappan Temple, Kannur, Kerala, India
